" class="no-js "lang="en-US"> Breaking Banks Episode 16: Innovation and Tech Zoom in Series: UX and Customer Experience - Fintech Finance
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March 9 2020

Breaking Banks Episode 16: Innovation and Tech Zoom in Series: UX and Customer Experience

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This episode is all about that super important, yet under-discussed topic of customer experience. In this episode we feature two leading traditional banks, coming from opposite sides of Europe. We welcome Mahyad Gilani, Product Owner and Innovator at Rabobank in the Netherlands and Giorgi Kapandze, Head of Product and UX at Space Bank in Georgia. Girogi shares the story of Space, the digital off-shoot of TBC Bank, and sheds light on how they take control of the first user interaction with…. E-scooters! Mahyad deep dives on how Rabobank became the first bank to launch Google Assistant, and the challenges with implementing the banks expectations against the customer needs. And everyone talks about what a great customer experience means personally to them.

 

Please note, we do not produce Breaking Banks Europe, we merely are fans and repost it!

  1. Leeds Building Society Partners With Mambu to Modernise Its Core Banking Systems

    Fintech

     Read more
  2. Kevin. Triumphs with First Account-to-Account NFC iPhone Transaction

    News

     Read more
  3. TNS Launches Complete Commerce – an End-to-End Payments Solutions Stack

    News

     Read more
  4. Green Dot Appoints Renata Caine to Lead BaaS

    Fintech

     Read more
  5. finmid Raises €35 Million and Partners With Industry Leaders to Bring Its Embedded Financing Solutions to Businesses Across Europe

    Funding

     Read more
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