Fintech Finance Presents: The Fintech Show 3.06 – Digital Customer Experience in an Analogue World
In this episode of The Fintech Show, we look into the special world of digital customer experience for specialist financial institutions. To get the low down we visit Richard Farrell from Netcall the customer experience software specialists. Specialist lending banks are in a sector of the industry that typically relies on face to face contact for its CX. So we caught up with Charles McDowell and Russ Fitzgerald from Hampshire Trust Bank how they were transforming digitally.